Customer Testimonials

See what our customer have to say - view more here:

  • Maya
    Star Star Star Star Star

    Recently bought a car from James, the process was very easy and he’s friendly & straightforward. Had a problem initially with the car, and James was very quick with his responses - even when he was on holiday! He got it fixed quickly, even when all our local garages were booked up for weeks. Thank you, James! 

  • Paul Elliott
    Star Star Star Star Star

    We feel very fortunate to have purchased our dream car from James Ball Cars and thank you James very much indeed for your exemplary customer service. We were made to feel very special by your charming consideration, care, and attention during the online process leading up to the sale, culminating in meeting you for the handover of the car with a bonus of a gorgeous bouquet of flowers at your showroom. We can't imagine a better service anywhere. Well worth a 150-mile drive to collect. Thank you so much. Paul & Alison Elliott (& Betty) - Marazion, Cornwall.

  • stuart butt
    Star Star Star Star Star

    Fantastic service.

    knowledgeable of the car trade. Bought a Mercedes CLS Shooting Brake from James, and want to say that I am absolutely delighted with the car and service received. The car was presented in pristine condition and drives as well as it was presented. A very happy customer Thank you so much. Regards Stuart

  • Emma Cavie.
    Star Star Star Star Star

    I've just purchased my 2nd car with James Ball. I returned as I knew I was guaranteed not only a reliable and professional service but also a reliable and trustworthy vehicle. Everything from first contact through to driving away my new car was seamless. James was also happy to buy my car back at a price match I was happy with. This meant a complete hassle-free transaction. A beautiful bouquet of flowers sealed the deal as I drove away. Thank you doubt you'll see me again.

  • Arshad Mehmood
    Star Star Star Star Star

    Bought Merc C250D in May 2019.I came all the way from Dublin. James was the person I was dealing with. He was responsive and helpful all throughout the process from reserving the car to arriving to his showroom and driving the car the same day, the transaction being closed within a couple of hours.
    A good man to deal with. 

  • Lisa Cotterell
    Star Star Star Star Star

    We recently purchased a VW Golf SV. We arrived towards the end if the day to view but James was more than happy to take us for a test drive. We were given time and space to make our decision, which literally took a few mins. The car was spotless and ready for collection very quickly. I would thoroughly recommend James Ball Cars Ltd.

  • Dave Sheppard
    Star Star Star Star Star

    Recently bought a Mercedes C350e from James. Great service, very responsive before and after I bought the car. A couple of minor issues that would only come to light after owning the vehicle for a week or so and James was more than happy to help out. Ultimately it was all covered by Mercedes warranty but James was very helpful and professional throughout. I would highly recommend.

  • Andy Mears
    Star Star Star Star Star

    Recently bought an Audi A4 from James Ball Cars. James was incredibly professional, helpful and not pushy. We turned up at the end of the day for an unscheduled test drive and he rearranged his show room at the last minute to accommodate us. The car was prepared and serviced quickly, and he even gave us a bunch of flowers when we drove the car away. Finally, we had a small fault with the car after sale and he was very helpful in getting it fixed at no charge. So, great before and after sale service. I hope to buy my next car from James Ball Cars.

  • Chris Baker
    Star Star Star Star Star

    Recently bought a Bentley GT Continental- James is highly knowledgeable, the car was exactly and he said and superb. Had previously researched extensively and got a fair price and good trade-in for my car at JBcars. After two months the car needed a small adjustment and it was completed fast, no hassle or cost. So good service too! Recommended.

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